We have a complaints procedure in place to sort out any problems you experience with any part of our service as quickly and fairly as possible.
We will be pleased to send you a copy of our procedures for handling complaints if you ask us. If you arranged your policy through a broker and are not satisfied with the service you have received, please contact their Managing Director.
If you are not satisfied with our service, please let us know straight away by phoning us on 01422 331166. If you want to make a complaint in writing or you need more help, please contact our Customer Relations Officer at:
Customer Relations
Provident Insurance Plc
Halifax House
Ferguson Street
Halifax
West Yorkshire HX1 2PZ
Fax: 01422 438488
E-mail: Customer.Relations@ProvidentInsurance.co.uk
Please tell us your claim reference number, your policy number or your insurance certificate number when you contact us. Please also give us your daytime and evening phone numbers.
For your and our protection, and for training purposes, we may record or monitor phone calls. If you are not satisfied with our final response to your complaint, or if we have not given you our final response within eight weeks, you may refer your complaint to the Financial Ombudsman Service (FOS) at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0845 080 1800
Website: http://www.financial-ombudsman.org.uk/