Cookie Policy

While you are free to disable and delete cookies, by using our website you agree that we can place cookies on your device. 

What are cookies?

Cookies are small text files that are placed on your device by the websites you visit. Each cookie contains information about your visit to the website, such as the pages you’ve accessed. The next time you visit that website, the cookie will enable the website to recognise your previous activity on that website.

Cookies don’t harm your device and cookies we use don't store sensitive or personal information.

Why do we use cookies?

We use cookies to track your progress through the website and to give you a better online experience. By using cookies we can make it easier for you to do things like manage your account. Cookies also help us to tailor the content of our website so we can show you services or adverts we think you might be interested in. Our cookies remember your preferences and help us collect anonymous information about how our website pages are performing.

You can set your internet browser to block, restrict or delete cookies. Just take a look at your browser's help section to find out how to do this.

Alternatively, for information about how to disable and delete cookies in your browser please visit the About Cookies website.

Please note that some parts of our website may not work properly if you reject cookies.

We use cookies for the following purposes on the Provident Insurance website:

Analytics cookies

These allow us to record information about how you use our website, such as the path you take through our website and which pages you find most useful. Analytics cookies don’t store any personal information about our users and all information provided is anonymous, but we can use the data they collect to make improvements to our website.

The analytics cookies we use are:

  • _ga
  • _gid

Our website may use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from this website is for Covea Insurance plc internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Site session management cookies

These allow you to use our website in the most effective way, maintaining your details during the browser session as you travel between pages for example. These cookies aren’t stored on the users’ computer or device, and are deleted when the browser session ends.  

The site session management cookies we use are:

  • ASP.NET_SessionId
  • Session_ProvidentInsurance
  • IAM_Session

User authentication cookies

Using these cookies means that we can manage how you log into and out of the My Account area of our website, and keeps you logged in during your session. 

The user authentication cookie we use is:

  • EPiServerLogin

The following third party cookies are set by Okta, the authentication provider that we use to log in customers to our website:

  • sid
  • t

Performance monitoring cookies

These monitor how our website performs on your  devices, including its availability , downtime and loading speeds. 

The performance monitoring cookie we use is:

      • ADRUM_BTa

Last updated: 24/01/2018

Help, I'm stuck!

Click here to see our list of FAQ’s

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Click here to see our list of FAQ’s

Or call us on: 03300 240 123

Why Choose Us?

  • Over 50 years' experience of providing UK car insurance
  • ICS ServiceMark accredited with Distinction
  • UK based contact centre
  • 24/7 accident and claims helpline

Great Cover

Our cover is rated 5 Star which means you get an excellent product with a comprehensive range of features and benefits

Great Service

ICS Servicemark

We’ve been awarded the ServiceMark with Distinction, the highest accolade given by the ICS, which recognises our commitment to and achievement in providing great customer service

Safe and Secure

Digicert Logo

We have a number of checks to ensure we're only offering cover to honest customers, so we can maintain low premiums

Policy documents

View our policy documents for more information about what we cover.

These documents are relevant to all policies taken out after 1st November 2018. If your policy was purchased earlier than this please visit the My Account area for your most up to date documents.