How can we help?

Our list of Frequently Asked Questions might have the information you're looking for. 

If you'd prefer to speak to us, either via phone, e-mail or post here are the details you need:

Call us:

Helpline: 03300 240 123

Phone lines are open:

Monday - Thursday: 08:30 to 20:00
Friday: 08:30 to 18:00
Saturday: 09:00 to 16:00

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

Please note, we are closed on bank holidays.

E-mail us:

help@providentinsurance.co.uk

Or, use our online Contact Us form

Write to us:

Your comprehensive private car insurance policy gives you cover to drive abroad for up to 90 days within the EU. Please read your policy document for full details of your cover.

The Association of British Insurers (ABI) and Motor Insurance Bureau (MIB) advise that drivers should be prepared to have a Green Card with them when driving in the EU after midnight on the 31st October 2019.  Provided you carry a physical copy of your Green Card with you, you will be allowed to drive in EU countries.

If you are planning to drive within the EU and your trip will be finished before the 31st October 2019, then nothing will change and you don’t have to do anything.

If you plan to drive within the EU after the 31st October 2019, please contact us on 03300 240 123 at least a month before you travel so we can issue you with a Green Card.

We will not charge a fee to issue you with a Green Card.

You can find detailed guidance and FAQs from the ABI here.  For further information, please call us on 03300 240 123 or email us at help@providentinsurance.co.uk.

At Provident Insurance, we always aim to provide a first class service to our customers, but we do recognise that occasionally things go wrong. Where this is the case, our aim is to always deal with complaints fairly and promptly. We take all complaints seriously and use your feedback to identify improvements to the service which we offer. If you're unhappy with any aspect of our service, please refer to our Internal Complaints Procedure. You can make your complaint in writing, by telephone or by email.

Call us:

Helpline: 03300 240 640

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

Email us:

customer.relations@providentinsurance.co.uk

Write to us:

Customer Relations Team
PO Box 847
Dean Clough
Halifax
HX1 9RE

You can contact the Financial Ombudsman Service at any stage of your complaint for free and impartial advice. Please refer to our Internal Complaints Procedure for more information about the Financial Ombudsman Service and their contact details.

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.

To make a new car insurance claim:

• Click here to report your claim online
• Or call 03300 240 242 for 24/7 assistance

To talk to us about an existing claim:

• Call 03300 240 242 

Opening hours for existing claims:

Monday – Friday: 08:30 – 17:00

To make a windscreen claim:

• Click here to make your claim online
• Or call our Glassline on 03300 240 244