How can we help?

Our aim is to make your journey through our website as simple and straightforward as possible. However, if you need any help, this page will point you in the right direction.

I’ve got a question

Our list of Frequently Asked Questions might have the information you're looking for. 

I'd like to contact you

If you'd prefer to speak to us, either via phone, e-mail or post here are the details you need:

Call us:

Helpline: 03300 240 123

Phone lines are open:

Monday - Thursday: 08:30 to 20:00
Friday: 08:30 to 18:00
Saturday: 09:00 to 13:00

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

E-mail us:

help@providentinsurance.co.uk

Or, use our online Contact Us form

Write to us:

Provident Insurance
PO Box 847
Dean Clough
Halifax
HX1 9RE

I’d like to make a complaint

At Provident Insurance, we always aim to provide a first class service to our customers, but we do recognise that occasionally things go wrong. Where this is the case, our aim is to always deal with complaints fairly and promptly. We take all complaints seriously and use your feedback to identify improvements to the service which we offer. If you're unhappy with any aspect of our service, please refer to our Internal Complaints Procedure. You can make your complaint in writing, by telephone or by email.

Call us:

Helpline: 03300 240 640

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

Email us:

customer.relations@providentinsurance.co.uk

Write to us:

Customer Relations Team
PO Box 847
Dean Clough
Halifax
HX1 9RE

You can contact the Financial Ombudsman Service at any stage of your complaint for free and impartial advice. Please refer to our Internal Complaints Procedure for more information about the Financial Ombudsman Service and their contact details.

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.

I need to make a claim

To report a claim please call our Claims Helpline on 03300 240 242 which is available 24/7.

To report a new windscreen or window claim, please call our Glass Line on 03300 240 244, which is available 24/7.

What we'll ask you for:

  1. Your personal details
  2. What happened in the incident and where it happened
  3. What the damage is to your car and if it's drivable
  4. Details of anyone else involved including their car registration number and contact details
  5. Details of any passengers involved in your vehicle or any other vehicles involved
  6. Details of any witnesses to the incident
  7. Information if anyone was injured in the incident
  8. Whether the police attended and any crime reference number, if relevant.

To read our 3rd party data protection notice please click here.

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Great Cover

Our cover is rated 5 Star which means you get an excellent product with a comprehensive range of features and benefits

Great Service

ICS Servicemark

We've been awarded the ICS Service Mark for our motor claims service, which recognises our commitment to and achievement in providing great customer service

Safe and Secure


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We have a number of checks to ensure we're only offering cover to honest customers, so we can maintain low premiums