Help! I’ve forgotten my password

Please enter your details below. These must match the exact details you provided to us when you took out your policy, including capital letters and spaces.

Your date of birth

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Click here to see our list of FAQ’s

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Or call us on: 03300 240 123

Unsure of your email address?

You need to enter the email address you give us when you set up your policy. 

If you've changed this since, please enter the most recent email address you've given us. 

If you’ve forgotten your email address, please call us on 03300 240 123.

Next steps

  • You'll get an email from us
  • Click the 'Unlock account' button inside the email
  • Follow the instructions on screen

This link will expire 30 minutes after you receive your email.